If you need to organize services with multi-level categories in an online booking system, Book24Seven makes it simple. The Multi-Level Categories feature helps you group related services—like treatments, sessions, or classes—under clear, logical categories. This structure improves customer navigation, reduces booking confusion, and allows staff and services to stay neatly organized for businesses like salons, clinics, therapists and wellness centers.
What Are Multi-Level Categories in Book24Seven?
Multilevel categories allow you to organize services under multiple parent-child relationships, such as:
Medical Services
├── General Consultation
│ └── Staff: Dr. A, Dr. B
├── Pediatrics
│ └── Staff: Dr. C
├── Dermatology
│ └── Staff: Dr. A
This layered categorization ensures that clients can quickly find the service they need, along with the correct staff and price.
Why Use Multi-Level Categories to Organize Services
| Benefit | Description |
|---|---|
| Reduce Booking Confusion | Clients can clearly navigate services offered by various staff |
| Flexible Pricing & Service Grouping | Easily support different rates and variations |
| Better Staff Assignment | Assign staff to specific categories and subcategories |
| Improved User Experience | Customers only see relevant services/staff after their selection |
| Advanced Business Insights | Analyze performance across categories for smarter decision-making |
Real-World Example of Multi-Level Categories
Imagine a local multi-specialty clinic:
- Dr. Smith offers General Checkups and Flu Shots
- Dr. Lopez provides Pediatrics and Wellness Coaching
- Dr. Chen specializes in Dermatology
Each of these services may fall under different pricing and availability rules. Without multilevel categories, this would be confusing to both admin and customers. With Book24Seven’s structured setup, it’s easy to streamline.
How to Set Up Multi-Level Categories in Book24Seven
Step 1: Create Categories and Subcategories
- Go to the Book24Seven > Services section.
- Click the + icon next to Categories to create a new parent category (e.g., “Medical Services”).
- To add a subcategory under it:
- Click the + icon next to the parent category.
- Choose “Category” as the type.
- Repeat as needed to build your hierarchy.
Step 2: Assign Staff and Services
Once categories are defined:
- Create a new service under the appropriate category or subcategory.
- Assign the relevant staff members who provide that service.
- Set pricing, duration, and availability per staff if needed.
What Customers See When Booking
When a customer begins the booking process:
- They first select the category (e.g., “Pediatrics”).
- They then see a list of available services and staff.
- This leads to a faster and more relevant booking experience.
Summary
The Multi-Level Categories feature in Book24Seven helps you organize services in an online booking system with clarity and precision. You can align the right staff with the right services, support flexible pricing and durations, and deliver a smooth, intuitive booking experience for customers.
Whether you manage a salon, clinic, consultancy, therapy or wellness center with diverse services, multi-level categories make it easy to scale your business while keeping your booking process organized and effortless.
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